i>clicker Guides and Training
The most in-depth questions about i>clicker will be answered by the assembled user guides or via the training opportunities listed below.

User Guides

i>clicker Product Information

- Quick Start Guide (PC)

- Quick Start Guide (Mac)

- User Guide (PC)

- User Guide (Mac)

- Instructor Checklist

Other Guides and Information are available from the i>clicker Downloads page.

U of A Custom Guides

- U of A Getting Started Tips

- Powerpoints of CTL i>clicker Training Session

- Registering Student Clickers at the U of A

i>clicker Training

Online Demonstrations

i>clicker offer daily demonstrations. To attend a session, simply register at https://iclicker.webex.com. Click here for more information on the demonstrations.

You can also contact them at sales@iclicker.com to request a private web-based training session. These training sssions only take about an hour and include a detailed review of i>clicker and an opportunity to ask questions. You simply need a computer with a high-speed Internet connection and a phone line. Once you've registered, you'll receive an e-mail with set-up directions.

U of A Training Sessions

Sessions are currently offered on an as-needed basis. Contact elearning@ualberta.ca to schedule one or find out when the next one is being offered.

Supplementary Training Resources

Support News

Brief eClass Maintenance Outage on Thursday May 17th 2012

Dear eClass users, We would like to inform you that the eClass (Moodle and Blackboard Vista) systems will be offline for about 10 minutes at 5:00 AM on Thursday, May 17th 2012. We will be using this brief outage to fix an urgent issue. If you have any questions, please contact ctl@ualberta.ca. Thank you for your patience. Regards, CTL Technology [...] Added: May 16, 2012

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RESOLVED: Latest Safari Update Has problems with eClass Login

The latest update of Safari, version 5.1.4 released on March 12, 2012 causes some users to experience login issues when accessing eClass. The browser will get stuck in an infinite loop where it switches back and forth between the portal page and the weblogin page. UPDATE: CTL Tech services team implemented a fix on our portal [...] Added: May 15, 2012

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UPDATED: eClass Moodle Problems for PDFs with Adobe Reader Update for Mac/Firefox

The latest release of the Adobe PDF Reader (version 10.1.3) causes problems for some eClass Moodle users when viewing PDFs within courses. This issue only affects users on Mac computers who are using the latest version of Firefox (11). When version 10.1.3 of Adobe Reader gets installed, users can no longer view eClass PDF files using [...] Added: April 13, 2012

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...See Support Blog

#133 & #140, TELUS Centre, 111 Street & 87 Avenue, Edmonton, Alberta, Canada T6G 2R1
Tel: (780) 492-9372, Fax: (780) 492-2491, Email: ctl@ualberta.ca