Getting Ready: Computer System Set-Up
Getting Started: Requesting or Resetting eClass Courses
Creating Your Course
CTL Technology Services has developed an automated course request service to streamline the course creation process for instructors. You need to create a new eClass course for every semester so that new Beartracks enrollments can get pulled into your course. The system also allows you to control the administrative users (TAs, Designers, and Secondary Instructors) and the access dates for your courses. Click below to use this service.
eClass Course Creation and Section Management
Accessing Your Course
Once your class is created (within 1 business day), when you log in to eClass at https://eclass.srv.ualberta.ca/portal/, your course will be displayed on the main page in your course list.
If you are experiencing any difficulties logging in, consult the Knowledge Base for CCID and password help.
One of your first steps once you have logged in successfully may be to add some visual appeal to your eClass page. CTL Technology Services has prepared a series of banners customized for each department on campus. The banners are high resolution and there are a few different colour schemes to choose from. You can access the banners athe our Custom Banner page.
Getting Help: Troubleshooting Common Problems
Popular Frequently Asked Questions:
- Why should I use eClass?
- What software do I need?
- How long will it take me to create an eClass course?
- How do I add my TA to my eClass course?
View the list of eClass Faculty FAQ list
View the CTL Technology Services KnowledgeBase topic on 'eClass for Instructors'
Consult the eClass Online Help
The Help within eClass is very useful and always available as a link in the upper right hand corner of the screen. When you click on this Help link, eClass will present you with context sensitive help. eClass will present a number of possible link options based on what you are attempting to do. Click on the one that best describes what you need help with and a new window will open detailing possible solutions.
Contact University of Alberta eClass support
The fastest way to get help is to email elearning@ualberta.ca which will log your help request into our support centre. A member of the CTL Technology Services team will get your question and reply as quickly as possible. You can also use the web interface to submit help tickets and search for common troubleshooting tips: https://support.elearning.ualberta.ca. During regular working hours, you can also contact CTL Technology Services here at the University of Alberta by phone at 780-492-9372.
Contact your Faculty Based e-Learning Support Unit
Several faculties and departments have local eClass support units that are available to assist you. Check this page to see if your Faculty has such a unit and for how to contact them: Faculty Based Support.
Contact the AICT Help Desk
Visit the Help Desk at 302 General Services Building (Please Check http://helpdesk.ualberta.ca for hours of operation
E-mail questions to helpdesk@ualberta.ca
Visit the website at http://helpdesk.ualberta.ca
Call the Help Desk at 492-9400
Ask Dr. C.
Sometimes there are questions that need answers outside of Help Desk or CTL Technology Services hours. For this, you can use the Ask Dr. C forum supported by WebCT (the eClass publisher). You can access this service by going to http://www.blackboard.com/Support/Ask-Dr-C.aspx. Here you'll find an extensive and searchable list of questions asked by other users and already answered. You can also ask a question of the panel of seasoned experts who can answer your question. Since the Dr. C's are drawn from experienced users across the globe, their service is not strictly limited to 9-5, Monday to Friday.