Respondus LockDown Browser
Respondus LockDown Browser™ is a custom browser that locks down the testing environment within eClass. When students use Respondus LockDown Browser they are unable to print, copy, go to another URL, or access other applications.

Installing LockDown Browser

The University of Alberta has obtained a campus-wide licence for LockDown Browser. Users should download this file, http://www.respondus.com/lockdown/information.pl?ID=799714568, for installation on their personal computer systems.

LockDown Browser Contact / Help

If you have questions or problems using the LockDown Browser software, you should first consult the online Help or LockDown Browser User Guide. If you are unable to resolve your problem, direct your questions to:

E-mail: respondus@ualberta.ca

Phone: 780.492.9372

NOTE: Our licence with LockDown Browser does NOT permit individuals to obtain support directly from LockDown Browser. If our staff is unable to solve a particular question or problem, we will contact LockDown Browser on your behalf.

Support News

Brief eClass Maintenance Outage on Thursday May 17th 2012

Dear eClass users, We would like to inform you that the eClass (Moodle and Blackboard Vista) systems will be offline for about 10 minutes at 5:00 AM on Thursday, May 17th 2012. We will be using this brief outage to fix an urgent issue. If you have any questions, please contact ctl@ualberta.ca. Thank you for your patience. Regards, CTL Technology [...] Added: May 16, 2012

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RESOLVED: Latest Safari Update Has problems with eClass Login

The latest update of Safari, version 5.1.4 released on March 12, 2012 causes some users to experience login issues when accessing eClass. The browser will get stuck in an infinite loop where it switches back and forth between the portal page and the weblogin page. UPDATE: CTL Tech services team implemented a fix on our portal [...] Added: May 15, 2012

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...See Support Blog

#133 & #140, TELUS Centre, 111 Street & 87 Avenue, Edmonton, Alberta, Canada T6G 2R1
Tel: (780) 492-9372, Fax: (780) 492-2491, Email: ctl@ualberta.ca