Getting Ready: Computer System Set-Up
Getting Started: Accessing Your eClass Courses
To access your eClass courses, you will need to have a Campus Computing ID (CCID) with a valid password. You can then LOGON to eClass and you should see a list of your courses.
- Your CCID and password should be sent to you via e-mail by the Office of the Registrar. You must ACTIVATE your CCID by changing the password before you can use your CCID with eClass or any other services.
- Before attempting to log in to eClass with your CCID, you should TEST IT to verify that your CCID is working and you know your password.
- It is a good idea to CHANGE your password periodically.
- If you require assistance with your ID/password, or you did not receive a CCID on your timetable, go to Room 302 General Services Building or email the helpdesk at helpdesk@ualberta.ca.
- Students in non-credit programs, Continuing Professional Development, and Staff Training do not use a CCID for login to eClass, but will be provided with their login information - contact your program coordinator for assistance.
Once your CCID and password are set up and functioning, you can login to eClass:
- eClass Login - https://eclass.srv.ualberta.ca/portal/
- Student Tutorials - If you have trouble navigating within eClass, you may want to consult our excellent tutorials detailing the system.
Getting Help: Troubleshooting Common Problems
Popular Frequently Asked Questions:
View the list of eClass Frequently Asked Questions
View the CTL Technology Services KnowledgeBase topic for 'eClass Basics'
Consult the eClass Online Help
The Help within eClass is very useful and always available as a link in the upper right hand corner of the screen. When you click on this Help link, eClass will present you with context sensitive help. eClass will present a number of possible link options based on what you are attempting to do. Click on the one that best describes what you need help with and a new window will open detailing possible solutions.
Contact University of Alberta eClass Support
The fastest way to get help is to email elearning@ualberta.ca which will log your help request into our support centre. A member of the CTL Technology Services team will get your question and reply as quickly as possible (normally within one business day). During regular working hours, you can also contact CTL Technology Services here at the University of Alberta by phone at 780-492-9372. On the weekends, your best bet is to use the support centre to search for common troubleshooting tips: https://support.elearning.ualberta.ca.
Contact the AICT Help Desk
Visit the Help Desk at 302 General Services Building (Please Check http://helpdesk.ualberta.ca/ for hours of operation
E-mail questions to helpdesk@ualberta.ca
Visit the website at http://helpdesk.ualberta.ca
Call the Help Desk at 492-9400
Ask Dr. C.
Sometimes there are questions that need answers outside of Help Desk or CTL Technology Services team hours. For this, you can use the Ask Dr. C forum supported by WebCT (the eClass publisher). You can access this service by going to http://www.blackboard.com/Support/Ask-Dr-C.aspx. Here you'll find an extensive and searchable list of questions asked by other users and already answered. You can also ask a question of the panel of seasoned experts who can answer your question. Since the Dr. C's are drawn from experienced users across the globe, their service is not strictly limited to 9-5, Monday to Friday.