eClass Live! FAQ Links
- How do I comply with FOIP while using eClass Live!?
- What are the technical requirements for eClass Live!?
- How do I download eClass Live!?
- How do I test to be sure eClass Live! is working properly?
- How do I use eClass Live!?
- Is there anything I need to know about using eClass Live! during my class?
- What are some things I should think about when using eClass Live!?
- Want to demo eClass Live! before your class session?
- Need help troubleshooting specific problems?
eClass Live! FAQ
How do I comply with FOIP while using eClass Live!?
The University of Alberta collects and protects personal information under the authority of the Alberta Freedom of Information and protection of Privacy Act for the purposes of operating the programs and services of the University.
The recording of live meetings in eClass Live! or chat sessions in WebCT fall under this legislation and every care must be taken to ensure the protection of the privacy of the individuals involved. In order to create and store these recordings the following conditions must be met:
1. Students must be informed that the recording is being made and what the purpose is. Ideally, this information is presented in written format in the course outline.
2. If a student objects to the recording, other arrangements will need to be made that will not have a negative impact on the academic record of the student.
For further information on FOIP and its application at the University of Alberta, please see the website for the Information and Privacy office at http://www.ipo.ualberta.ca.
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What are the technical requirements for eClass Live!?
- Working computer with 256MB free RAM and 20MB free Hard drive space and a supported operating system (see the list of supported operating systems
- Microphone and speakers (headset preferred)
- Soundcard
- Internet access
- Ability to complete a client-side install (i.e. download and install software)
- Java web start installed (see the Getting Started page)
How do I download eClass Live!?
Please see Getting Started page.
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How do I test to be sure eClass Live! is working properly?
Access the eClass Live! Audio Test Room. If Elluminate opens, thn you are set to go 9although you should go ahead and test your audio setup at this time as well.) Be sure to do this prior to your class session, so you can ensure your audio is working properly.
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Review the Elluminate Participant Quick Reference Guide for an overview of how to participate in an eClass Live! session.
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Is there anything I need to know about using eClass Live! during my class?
- You need to be logged into eClass Live! at least 15 minutes before each class session as you are required to perform an audio test with your professor or class moderator. Be sure to log in allowing time for that.
- You are also required to know how to participate in class using eClass Live!, so be sure to review the Elluminate Participant Quick Reference Guide.
- You should use the text chat feature to talk to the class moderator, who will be available to help you with any technical problems.
What are some things I should think about when using eClass Live!?
- You should use the raise your hand function to request the microphone to ask a question
- Your should take and release the microphone as quickly as you can, to not disrupt the class flow
- You can have additional application windows open while using eClass Live! - such as MS Word to take notes or Internet Explorer to do research
- You can use paper and pen to take class notes
- You should use the raise your hand function to request the microphone to ask a question
- You can use the text chat to talk directly to class support staff for technical questions or send the professor a private note
- You should use the tools in eClass Live! to let the professor know you are engaged - such as the smile or confused icon, clapping hands, thumbs down or red or green checkmark
- You should use the stepped away button if you need to leave your computer during the class
Want to demo eClass Live! before your class session?
Join an Elluminate live demo!
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Need help troubleshooting specific problems? Find your problem listed below...
Problem: Unable to install required java web start software
1. Reboot your PC
2. Go to www.java.com.
a. Click on Free java download and the website will supply the recommended java version for your operating system.
b. Follow the instructions to complete the installation
Problem: Lost Internet connectivity or eClass Live! closes or removes you from the session
1. Close your browser
2. Restart your browser and log back in to your eClass course
3. Follow the steps listed on the Access page to re-enter your eClass Live! session
Problem: Unable to hear the professor or class audio
1. Check that your speakers are on or not muted
2. Adjust the speaker level in eClass Live!
a. In eClass Live!, select the Tools menu – Audio – Set Up Audio
b. Follow steps to test your audio settings
3. Adjust the speaker volume on your computer (PC)
a. Start - Settings - Control Panel - double-click on Sounds and Multimedia
b. Click the audio tab
c. Click the Volume button in the Sound Playback section
d. Drag the sliders on the Volume Control to the desired level
4. Adjust the speaker volume on your computer (Mac)
a. System Preferences - Sound
b. Click on the desired device (Speakers or Headset)
c. Slide the Volume Control to the desired level
Thank you to Babson College CITG for generously sharing their resources.